Returns & Exchanges
At AOHi, we stand by the quality of our charging technology and offer a hassle-free 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we are here to ensure a smooth exchange or refund process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send your package back to our designated inspection center.
Receive Refund or Exchange
Once our technicians verify the item's condition, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing